Our client is a multinational enterprise software company with £1.9bn revenue, 13,000 employees and offices in 24 countries. The business strategy requires a shift from ‘on premise’ products to SaaS (software as a service) which involves significant cultural change. Our client’s cultural aspiration is to be ‘sticky’ for customers, to have the whole company wrapped around producing customer value. Our client wants to be a company that is exceptional at collaboration across organisational boundaries. They want to be more iterative and faster – increasing speed to market, pace of upgrades and response times to customers and competitors.
We wanted a different set of values and a different set of behaviors that were much more focused on taking us forward and to where we wanted to be in terms of a SaaS company and culture”
We have an awful lot of hope and confidence for what we're going to be able to build over the next few years”