TECHNOLOGY INDUSTRY CASE STUDY

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Shifting to a winning SAAS culture

Our client is a multinational enterprise software company with £1.9bn revenue, 13,000 employees and offices in 24 countries. The business strategy requires a shift from ‘on premise’ products to SaaS (software as a service) which involves significant cultural change. Our client’s cultural aspiration is to be ‘sticky’ for customers, to have the whole company wrapped around producing customer value. Our client wants to be a company that is exceptional at collaboration across organisational boundaries. They want to be more iterative and faster – increasing speed to market, pace of upgrades and response times to customers and competitors.

We wanted a different set of values and a different set of behaviors that were much more focused on taking us forward and to where we wanted to be in terms of a SaaS company and culture”

SENIOR LEADER

We have an awful lot of hope and confidence for what we're going to be able to build over the next few years”

TECHNOLOGY COMPANY

Bottom Line

  • +23 point increase in eNPS.
  • eSAT 81 (+9 above benchmark).
  • Glassdoor +4* rating.
  • Glassdoor CEO 96% approval rating.
  • ExCo believe in 12 months since the original assessment our client's culture has significantly improved in Customer Orientation,.
  • Accountability, Collaboration and Openness.
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Outcomes

  • Leaders’ visibly role modelling a Values-led response to COVID-19 which has been a defining moment for our client’s culture and has accelerated adoption of the future culture blueprint.
  • Values and Behaviours integrated throughout the Colleague Experience (Talent Attraction, Performance Management, Capability Development, Recognition) decision-making processes, Brand, Operating Model, Policy and Procedures.
  • Increased trust and pride across the company.
  • Increased pace, collaboration and responsiveness to customers, competitors and market opportunities
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Workstreams

  • Deep dive culture diagnostic to understand what the current culture is and why it is that way at root cause level.
  • Refresh of values and behaviours in a very inclusive way - involving employees from across the organisation, leaders and the Board.
  • Creation of a future culture blueprint to support the business strategy.
  • Develop a culture plan and metrics.
  • Culture communications planning and advisory support.
  • Capability build with 50 HR business partners from around the world.
  • Workshops with ~150 policy and process owners to align systems to support the future culture.
  • Top Team culture intensive workshops.