GLOBAL IT & SERVICES BUSINESS CASE STUDY

Creating and activating global values and behaviors post merger

Our Culture Solutions

The business challenge

With a strong results orientation our US-based IT services client had been a market leader in their industry. With the acquisition of a large European business and changing market dynamics, the leadership were motivated to create a more collaborative and customer-centric organisation. With the onset of COVID the integration of these entities and shifting their habits was proving challenging.

Walking the Talk were asked to conduct an in-depth diagnosis of the culture attributes across the 2 businesses, and to create a global culture blueprint that would unite them as one team and accelerate performance towards shared culture goals.

A Leading by Example program for senior leaders and activation sprints for vertical teams accelerated the adoption and activation of global values and behaviours.

Bottom line

This program involved the executive team, together with the top 120 leaders across the EMEA, US and APAC regions. 100% of the program was delivered virtually due to Covid restrictions.
The two organisations have come together under one culture; there is greater collaboration and cooperation, a growing feeling of belonging and increased levels of individual accountability.
The cultural work enabled the organization to align together around the customer, making them easier to business with and more responsive to the market meaning that they have been able to respond quickly to short-term needs whilst also focussing of what is important for long-term success.

Case study about culture change management

Outcomes achieved

Understanding and awareness of the new global values and behaviours in all regions.
High profile leaders actively and visibly leading the culture transformation.
Leaders actively empowering their teams to make changes.
A tangible shift towards cross-functional collaboration resulting in a greater focus on working together to deliver solutions for external and internal customers.
Culture plan initiatives driving systemic change.
Increased focus on the customer and customer experience.
Long term focus without sacrificing short-term priorities / leaders spending more time on strategic decisions.

Client case study about corporate culture change

Workstreams

The roadmap to global culture transformation required 2 phases:

1.Creating a global culture blueprint

An extensive Culture Diagnostic including leader interviews and employee focus groups across EMEA, US and APAC regions providing a valuable in depth culture report
Strategic business imperatives review and Target Culture Mapping to produce a global Culture Blueprint

2.Activating global values and behaviours

Leading an internal project team to produce an 18-month culture activation plan
Building internal capability and delivering an extensive Leading by Example program
Activation sprints for People Managers including digital nudge campaigns

Case study about corporate culture change

GLOBAL IT & SERVICES BUSINESS CASE STUDY

Creating and activating global values and behaviors post merger

Our Culture Solutions

The business challenge

Bottom line

Outcomes achieved

Workstreams

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