Our client is a French global insurance firm providing investment management and other financial services to 105 million clients across the world. It has more than 120,000 employees.
We are currently working with Group Operations, the Division of the organisation led by the COO. Group operations was formed two years ago by the merger of two very different business units. They provide IT services and solutions to 42 entities across the globe.
Having developed a new strategy and a new operating model, Group Operations identified that they needed to work in a more customer-centric way with the entities, while increasing ownership, focus and care in an increasingly global environment with fierce competition.
The programs are ongoing, with half of the content delivered so far. The current NPS score is 8.8/10 and the feedback on content is 4.46/5. In addition, the qualitative feedback from the business is extremely encouraging, notably:
The anecdotal feedback from the ExCom members is extremely positive which has prompted further, deeper work with senior leadership teams to help them work more effectively together.