Our client, was a rapidly-growing engineering firm that needed to dial up professionalism and accountability, whilst retaining the qualities of dignity and respect, which made its culture unique. The company had been founded on building strong and healthy relationships with customers, and prioritising the wellbeing of its employees. As the company expanded into multiple states and hundreds of new hires joined its ranks, it quickly became clear that its People-First strengths needed to be brought into balance with stronger accountability, more effective interpersonal feedback, and increasing courage to enable more difficult and honest conversations.
A 2.5 year culture program consisting of a culture assessment, a series of accountability initiatives, and a follow-up retest, resulted in significantly stronger accountability, interpersonal trust, courage to speak up, and the giving and receiving of feedback.
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