IMPROVING WORKPLACE CULTURE

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When leaders get in touch with us, they typically have one goal in mind: to improve their company culture. Although they understand the value of a positive company culture, it can be tricky to know how to build one — especially in cases where the current culture is a little fractured.

However, we believe that even companies with a highly productive and positive culture can achieve more, which is where our continuous culture improvement programme comes into play. We have advised leaders in over 200 organisations, and helped them to develop culture plans which not only deliver short-term improvements, but encourage continual growth at every level.

Read on to learn more about continuous culture improvement, and how our expert consultants can help you to achieve it.

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Organisational culture development in the workplace

How can the culture of a workplace be improved?

When it comes to improving workplace culture, there is no single step that can be taken which will be suitable for every organisation. At Walking the Talk, we work closely with leaders and employees to identify areas of improvement, rather than using prescribed strategies. We collaborate with leaders to create bespoke culture plans, proven to yield improvements in the areas that you need them most. 

Our continuous culture improvement strategies take into account:

  • Employee engagement and satisfaction;
  • The goals and values of your organisation;
  • Current processes;
  • Communication channels and how they’re utilised;
  • Company structure, and much more.

If you’re ready to take the next step and move your organisation forward by investing in your workplace culture, contact us today and one of our expert consultants will be in touch shortly to discuss your goals.

A four-step approach to improving workplace culture

We utilise our tried-and-tested 4-step approach to cultural change to achieve measurable results for our clients.

We work with leaders and team members at all levels of an organisation, helping them to diagnose the current culture, develop a culture plan, deliver training to empower and develop leaders, and provide ongoing support to implement the changes within your workplace.

With over 30 years of experience in workplace culture development, across a range of countries and different organisations, we’re confident in our methodology, and ability to adapt our core four-step approach for any client. If you’d like to learn more about our previous work, you can browse our case studies, including examples from the finance, IT, and software industries, among many others.

What are the benefits of an improved workplace culture?

Although many business leaders are aware of the value of an improved company culture, they may not be aware of just how far-reaching the benefits can be. Some of the most common that our clients report include:

  • Higher levels of productivity in the workplace
  • Fewer absences due to sickness and stress
  • Improved levels of employee engagement and satisfaction
  • Better working relationships between people managers and employees
  • Better staff retention rates
  • More instances of knowledge and resource-sharing between employees
  • Better commitment to company values and understanding of working towards a shared goal
  • Higher rates of innovation and a willingness to share ideas

What is meant by continuous culture improvement?

Continuous culture improvement is a process which doesn’t end with a simple cultural improvement strategy. If enacted correctly, your culture improvement plan should build momentum, and promote behaviours that mean that any initial improvements are maintained, and built upon. 

Companies with a culture of continuous improvement understand that small, incremental changes to processes can yield significant results. By activating your people managers and employing agile solutions, you can create a cultural ecosystem which drives growth by design. 

Do you have a question on culture? Contact us.

Improving Company Culture: Frequently Asked Questions

  • How do you fix culture in the workplace?
  • There is no one-size-fits-all solution to fix a fractured, toxic or negative culture in the workplace. However, here are some initial steps you can take.

    • Identify the root cause. If your workplace culture is suffering and the mood is low, you should take stock of the situation and try to determine what issues could be causing it. For instance, are department targets unrealistic, or are a number of employees dissatisfied with current organisational processes? You’ll often find there is not a single cause, but once you understand the issues, you stand a better chance of addressing them. 
    • Encourage open communication. Culture suffers when feedback isn’t elicited from employees at all levels. Staff members who feel that they have a voice, and that the organisation values their input, are more likely to demonstrate engagement and other positive behaviours. Use the feedback from your workforce to create strategies for cultural improvement.
    • Demonstrate a commitment to change. When a workplace culture is negative, it is typically the employees who suffer the most. You can improve the trust they have in the organisation’s leadership and commitment to your goals by developing and sharing a plan of action. A plan which is based on feedback and made up of tangible actions, planned into a realistic timeframe, will be most effective.
  • What are 5 steps I can take to improve my workplace culture as a leader?
  • As a leader, you can have an instant positive impact on workplace culture by:

    1. Demonstrating accountability, particularly when you make a mistake.
    2. Offering positive feedback, as well as constructive criticism.
    3. Leading by example, and enacting best practices within your industry.
    4. Building personal relationships with the people you manage, and understanding their day-to-day work.
    5. Requesting feedback from your team, and implementing it where appropriate.
  • What are 5 steps I can take to improve my workplace culture as an employee?
  • As an employee, you have the power to influence the culture of your workplace. Some things you can do today include:

    1. Sharing ideas openly in meetings, giving others the courage to do the same.
    2. Build relationships with people in different departments, who you may not speak to on a typical day.
    3. Sharing knowledge and resources that you find helpful — even if it’s just a relevant industry article.
    4. Check in on colleagues who seem to be struggling.
    5. Demonstrate your commitment to the organisation’s values, and feel pride in the shared mission of your workplace.
  • What is a culture of continuous improvement?
  • Continuous improvement, or continual improvement, refers to the process of driving positive change by making small incremental changes to a product, service, or process. A workplace which has a culture of continuous improvement is likely to focus on refining their day-to-day operations, removing or fixing issues when they arise, and sharing ideas openly to further the overall goals of the organisation. 

    Continuous improvement is a process which builds momentum, acknowledges success, and keeps individuals looking towards the future by constantly assessing what could be done better.

Resources for improving workplace culture

As well as supporting workplaces with our range of culture consultancy services, we also have a number of online resources for leaders and people managers, which can help you to enact continuous culture change. As well as our catalogue of published books and eBooks, we have a range of videos and blog articles covering key topics relating to workplace culture and how to improve it. You may also like to tune in to the Walking the Talk podcast, for insights from our in-house culture experts. 

If you aren’t sure where to start, you may like to begin with the related video below, which outlines some of the most valuable skills that you need to lead cultural change within your workplace.