GLOBAL SOFTWARE BUSINESS CASE STUDY

The business challenge

A strong underpinning of care and empathy has always been present within our client’s organization, which proved to be a key asset during the pandemic. Our client’s culture has always been seen as a strength but it had elements which needed to change to support an evolving strategy and need to transform.

With a passionate CEO and CPO at the helm, our client was looking to make key shifts including moving from on-premise to SaaS and, strengthening its customer-centric and innovative culture, making the most of a global scale and matrix organization. They focused on establishing greater accountability and transparency across the organization to create better contracting and clarity across the teams, more direct conversations and dial up the power of commitment and trust.

Walking the Talk delivered an 8-hour development program for the top 400 leaders, operationalizing our highly practical framework set out in Carolyn Taylor’s book ‘Accountability at work’ to work on key behaviors and mindsets to support their culture goals of accountability and transparency.