The creation of our client as a ring-fenced bank, together with the arrival of a new CEO, provided the financial institution was a catalyst for the organisation to get focussed around the culture they needed to make the business successful.
Culture was not a new concept to our client, in fact part of the challenge for the UK bank was bringing together culture goals from a number of sources and aligning that with what they wanted to achieve.
As with many organisations, there was work underway on some key cultural levers such as leadership development and performance management and a long list of possible areas of focus.
Work had already started with a group of champions and there was a desire to reinvigorate this passionate group by providing them with a clear role.
Walking the Talk worked with the UK Bank on four main areas:
An upcoming UK bank launch for the top 300 leaders provided an opportunity to engage them around culture.
Walking the Talk worked with the business to create clear and concise behavioural outcomes by employee’s segment over time, enabling translation of the culture ambition into action. Using interviews and desk based analysis we determined two root cause behaviours to unlock in order to achieve cultural shift.
Our client’s existing culture plan contained a large number of possible initiatives which were scoped before the UK banks ambition and culture priorities were agreed. Walking the Talk reviewed whether these remained fit for purpose, which had the most impact and highlighted any gaps.
This involved hosting interviews and workshops with key initiative owners to map contribution of initiatives to the culture priorities; codevelopment of a prioritisation framework; prioritisation of the few critical, high impact initiatives to include in the plan based on impact across employee segments.
Finding existing role models throughout the organisation, is a powerful way to build momentum around the target culture. Working with an existing culture champion group Walking the Talk helped redefine their role as finding culture advocates and coached them to find and interview role models to set up a database of stories which leadership and communication could leverage.
"The Walking the Talk team made a great contribution… They brought external insights through success stories and lesson learnt from other organisations … The team have a lot of experience on Culture transformation and bring that knowledge to an organisation that is trying to address their Culture issues internally".