The creation of our client as a ring-fenced bank, together with the arrival of a new CEO, provided the financial institution with a catalyst for the organisation to get focused around the culture they needed to make the business successful. Culture was not a new concept to our client, in fact part of the challenge was bringing together culture goals from several sources and aligning that with what they wanted to achieve.
As with many organisations, there was work underway on some key cultural levers such as leadership development and performance management and a long list of possible areas of focus. Work had already started with a group of champions and there was a desire to reinvigorate this passionate group by providing them with a clear role.
Buy in, focus and re-energising of leaders and the broader organisation resulting in confidence to speak up.