UK BANK CASE STUDY

Workstreams

• Stream 1: Engaging Leaders:
  Working with the top 300 leaders, we ran an assessment of the current culture; identified critical focus areas for change and designed a high impact leadership event to leverage the research and catalyst change.
  
  
• Stream 2: Creating a clear cultural focus:
  Created a clear and concise behavioural outcomes by employee’s segment over time, enabling translation of the culture ambition into action. Using interviews and desk-based analysis we determined two root cause behaviours to unlock in order to achieve cultural shift.
  
  
• Stream 3: Creating a focused plan for change:
  The existing culture plan contained a large number of possible initiatives. Walking the Talk reviewed whether these remained fit for purpose, which had the most impact and highlighted any gaps. This involved hosting interviews and workshops with key initiative owners; co-development of a prioritisation framework; prioritisation of the few critical, high impact initiatives.
  
  
• Stream 4: Engaging Culture Champions to find role models:
  Finding existing role models throughout the organisation, is a powerful way to build momentum around the target culture. Working with an existing culture champion group Walking the Talk helped redefine their role as culture advocates and coached them to find and interview role models to set up a database of stories which leadership and communication could leverage.