Our client is one of the largest pharmaceutical organisations in the world, providing solutions to address the evolving needs of patients worldwide. It employs over 100,000 people in innovative medicines, bio-similars and surgical and vision care. Following a major restructure, we were engaged to help parts of the group understand the drivers of the culture and address the challenges they faced. Despite some great strengths and longstanding investment in organisational and leadership development, there were some stubborn elements of culture that needed to shift to unlock peak performance.
The culture work resulted in significant improvement in financial performance of the business. Just one example: a clearer focus on two potential blockbuster drugs resulted in increased sales of 53% and 164% in one year.
A comprehensive and accelerated change process to create change at functional and regional level, replicating the success of the Lead Culture work at the corporate centre, and also mobilising champions and exemplars, using an innovative and engaging approach to busting bureaucracy.
Results of the retest showed quick and extensive behaviour change: