The why, what and how of culture

Most leaders know culture is important to performance, but are not able to manage it with the level of rigor associated with other business drivers. When business leaders and culture champions understand culture and how it operates, they are able to manage it to achieve the required business outcomes. The organisation needs common language, framework and process in order to discuss, plan and align to their target culture. This programme builds confidence through a pragmatic, clear approach to culture and is designed for anyone who wants to influence organisational culture.

Objectives

• To introduce participants to Walking the Talk models and methodology for building a culture in organisations

• To help participants understand:

  • Why culture is a strategic imperative

  • What culture is and where it comes from

  • How a culture impacts performance

  • How you can change a culture

  • The key levers in changing organisational culture

Key Content

• Why HR professionals and others responsible for change processes should focus on culture

• Why culture is important in organisations and how it affects performance

• The business case for culture and the link to organisational strategy

• What culture specifically is and where it comes from

• The three key message channels: Behaviours, Symbols, Systems, and how to change these messages

• The “BE-DO-HAVE” model and its relationship to organisational culture

• How to work at the ‘BE’ level

• Differences between engagement and culture

• How to get to the ‘tipping point’

• Overview of the eight-step ‘Culture Management Process’

Target Audience

• This programme is designed for everyone who is involved in leading, managing or supporting a culture change process.

Outcome

• At the end of this module, participants will understand the stages in a culture management process and be able to articulate a clear strategic imperative for cultural change.

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