The recent disruption of air travel caused by the Icelandic volcano created opportunities for airlines to communicate with customers in new ways using social media. Find out which airlines were able to keep stranded passengers informed as events occurred.
Archive for the ‘Best Practices’ Category
Customer-centric: Volcano led to new communication channels
Friday, June 18, 2010 by walkingthetalk
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Customer-Centric: DaVita’s values-based transformation
Tuesday, May 18, 2010 by Carolyn TaylorDaVita’s CEO, Kent Thiry, took on the leadership role when the company was being sued by shareholders, staff turnover was high and financially they were heading for bankruptcy. A turnaround was desperately needed and Thiry saw culture as key in achieving this.
Google’s organizational culture philosophy
Wednesday, April 14, 2010 by Carolyn Taylor
Google is often reported as a company that “gets” organizational culture right. We’ve gathered this collection of articles to provide some practical information about what it is they actually do.
